Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Webinars & Videos|
Top Continuous Improvement Priorities in 2024
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, dives into the priorities and challenges associated…
-
Reports & White Papers|
Driving Innovation through Process Management: Realizing the Potential of Digital Transformation
Companies must apply their innovation capabilities in an agile way to achieve an immediate impact while preparing for disruptive improvements. This is especially important…
-
Reports & White Papers|
Digital Transformation of Business Process Governance
Appropriate business process management (BPM) capabilities have a significant impact on the value achieved through digitalization. This is especially true for establishing…
-
Reports & White Papers|
Appropriate Process Standardization
Realizing the right process standardization has a significant impact on the performance of companies. It has become especially important as a foundation to deliver efficient…
-
Articles|
Expert Advice on Change Management
In an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…
-
Webinars & Videos|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
-
Webinars & Videos|
How to Drive Effective Change in Organizations
Change management can be a complex undertaking and is sometimes met with resistance when not implemented effectively.In this podcast recording session, APQC's Madison…
-
Articles|
Guide to Change Management Methodologies
Using a proven and appropriate change management methodology has several advantages, including tracking where the organization is in the transformation process and enabling…
-
Articles|
Introduction to Customer Journey Mapping
Leading organizations use customer journey mapping to turn customer data into actionable insights. In this article, you will learn about the key features and benefits of…
-
Process automation has nearly limitless potential as a means of improving efficiency, reducing errors, and saving time and money. However, most organizations have neither the…
-
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
-
Webinars & Videos|
Making Change Management Better
Organizations and employees have been through a lot over the last couple of years with no real signs of slowing down. Employees are exhausted and the transformation and new…
-
Reports & White Papers|
Effective Change Management Practices: Survey Report
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
-
Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
-
The energy and utility industry faces an unprecedented confluence of external forces. Market, environmental, geopolitical, regulatory, technical and technological, and socio…