Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Don't Call It a Comeback: Enhancing Value Despite Unpredictability
In this session, CRB Group discussed how to innovate and adapt during times of uncertainty in order to deliver business value enhancements and inventive solutions. The…
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In this session, participants learned about the pressing challenges organizations face in managing their wealth of knowledge and information. The session explored the…
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In this session, CRB Group discussed how to innovate and adapt during times of uncertainty in order to deliver business value enhancements and inventive solutions. The…
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Presentation Slides|
Harnessing Tacit Knowledge as a Superpower
In this session, the Manufacturing Division (MMD) of Merck & Co., Inc. focuses on identifying, capturing, transferring, and sharing tacit knowledge. The organization's…
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Presentation Slides|
The True Cost of Losing Knowledge and How to Save It
In this session, participants learned about the pressing challenges organizations face in managing their wealth of knowledge and information. The session explored the…
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Articles|
Harnessing Tacit Knowledge as a Superpower
In this session, the Manufacturing Division (MMD) of Merck & Co., Inc. focuses on identifying, capturing, transferring, and sharing tacit knowledge. The organization's…
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In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
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Presentation Slides|
Operational Excellence in an Era of Disruption - Responding to Uncertainty with Agility
Clinical development processes at AstraZeneca govern how they work to bring new medicines to patients as rapidly as possible. After dealing with thousands of long, complex,…
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As an organization grows over years, processes diverge. At APQC's 2022 Process and Knowledge Management Conference, AstraZeneca’s Business Process Manager Christopher Moriak…
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Supplier risk is one of the biggest risk vectors organizations face today. Suppliers can expose a company to risk not only by failing to deliver materials or products on time…
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Supply chain disruption is especially devastating in the pharmaceutical industry. The timely and accurate delivery of the medicine that people’s lives depend on is only…
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Articles|
Sales Forecasting in Pharmaceuticals
Pharmaceutical companies have always faced unique challenges in forecasting due to high development costs, a complex regulatory environment, and shifting consumer trends…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
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Choosing the right quality methodologies is critical for organizations ability to mature their processes, think strategically, and grow their value. But how can organizations…