Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Across the enterprise, those in charge of various toolkits tend to think those toolkits are great. The finance team thinks the payroll system is fast and easy, the digital…
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Many organizations are moving to hybrid office environments where some people work remotely, and others work from home. In this podcast, APQC’s Mercy Harper talks to Lauren…
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The hybrid office offers a lot of benefits, but it also has unique challenges, especially when it comes to communication. In this quick chat, APQC’s Mercy Harper talks to…
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Scaling Expertise in Oil & Gas
Given the ups and downs impacting the workforce, the unique skillsets required for the work, and the existential risk associated with mistakes, companies across the oil and…
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Workplace communication and collaboration have always been shaped by where people sit in the organizational hierarchy. The further up you are on the org chart, the greater…
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Seniority has a big impact on how rules are set, perceived, and followed. The higher up you sit on the org chart, the greater authority you’ll have to make the rules (and…
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Too often, leaders and end users think of knowledge management (KM) merely as a collection of tools. It is certainly tempting to believe that new software will auto-magically…
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APQC and Supply Chain Management Review conducted a quick poll of supply chain professionals on the state of working remotely before, during, and after the COVID-19 pandemic…
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Picking the Right KM Technology
Technology is an essential ingredient for every knowledge management (KM) program. Employees rely on tools to help them capture knowledge, share it with others, and access…
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Automation and AI have received a lot of attention from the knowledge management (KM) crowd over the past decade. For most of this time, the discussion focused on what…
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Encouraging Collaboration in the New Reality
With vaccines beginning to roll out, many of us are eager to “just get back to normal.” Taking a step back, though, it’s clear that this is impossible—and in some ways, it’s…
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For years, knowledge management (KM) programs have deployed a variety of approaches and technologies to enable people to locate official and unofficial experts across the…
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Creating a Portfolio of KM Approaches
Knowledge management (KM) includes a wide variety of approaches, from lessons learned and communities of practice to expertise location and content management. KM teams need…
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Six Core Capabilities for Resilence: Q&A
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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