Why Organizations Need Expertise Location and How to Do It Right

For years, knowledge management (KM) programs have deployed a variety of approaches and technologies to enable people to locate official and unofficial experts across the organization. However, research shows that many employees are still struggling to find expertise when and where they need it. In this article, you will learn about the need to improve expertise location. The article also outlines four best practices for designing and implementing expertise location approaches, supported by case examples from organizations recognized by APQC’s Excellence in Knowledge Management program.