Enterprise KM Makes It Easier to Find Information People and Expertise

Published On:

July 21, 2021

Authored By:

APQC

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Despite advances in search technologies, employees still struggle to find what they need inside organizations. Why? APQC finds that in most cases, the root cause of findability problems is around people and process—not technology. In this article, you will learn how enterprise knowledge management (KM) addresses these problems and makes it easier for people to find information, people, and expertise.

Type:

Articles

Topics:

Knowledge Management, Content Management, Expertise Location

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

Enterprise KM Makes It Easier to Find Information People and Expertise

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APQC's Knowledge Flow Process Framework

Collecting Knowledge: Step Three in APQC’s Knowledge Flow Process

Accessing Knowledge: Step Six in APQC’s Knowledge Flow Process

Creating Knowledge: Step One in APQC’s Knowledge Flow Process

Reviewing Knowledge: Step Four in APQC’s Knowledge Flow Process

Using Knowledge: Step Seven in APQC’s Knowledge Flow Process

Identifying Knowledge: Step Two in APQC’s Knowledge Flow Process