How Virtual Collaboration Managers and Users See Things Differently

Across the enterprise, those in charge of various toolkits tend to think those toolkits are great. The finance team thinks the payroll system is fast and easy, the digital transformation team thinks their bots are awesome, IT thinks their technology training is intuitive, and so on and so forth—but employees outside those functions don’t always agree. APQC found that this trend also applies to virtual collaboration tools. In this article, you will learn how virtual collaboration managers and users see thing differently, and how those insights can be applied to improve everyone’s experience.