Virtual Collaboration: Rules of the Road

Digital transformation, social distancing, and “work from anywhere” are expanding the prevalence and scope of virtual collaboration. In fall 2020, APQC surveyed more than 800 people to understand their experiences collaborating virtually with coworkers. The research focused on:

• The tools and approaches employees are using to collaborate.
• Policies, norms, and guidelines in place for virtual interaction.
• What’s working and what isn’t.
• Changes that might improve virtual collaboration outcomes.

This collection provides insight into virtual collaboration trends and sentiment, including the biggest benefits and challenges employees are experiencing.