![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1_0.jpg?itok=CaqpNLl5)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Data and Measures|
Managing Mergers and Acquisitions: Software/Technology Industry
Most mergers & acquisition (M&A) deals tend to fall apart in the integration phase. Whether it’s underestimating the costs of integrations, setting unrealistic timelines,…
-
APQC’s Excellence in Knowledge Management program recognizes mature KM programs that are achieving real-world business impacts. In August 2022, APQC hosted an “ask me…
-
Data and Measures|
Finance Shared Services Key Benchmarks: Services Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these services industry benchmarks highlight key performance indicators (KPI)…
-
Data and Measures|
KM Program Practices Report: Services
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
-
To keep pace with evolving business needs, KM professionals must continually broaden and deepen their skills. In June 2022, APQC hosted a roundtable discussion facilitated…
-
How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…
-
Data and Measures|
Knowledge Management Program Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the services industry by benchmarking common business activities. The process group …
-
Data and Measures|
The Future of Finance Talent Survey Report: Services Industry
Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…
-
With any knowledge management (KM) tool or approach, the key to success is getting people to use it. Employees want KM to be intuitive, easy, and embedded into their regular…
-
Design thinking is a strategy and methodology to uncover user needs, understand human behavior, and design solutions that align with users’ problems, preferences, and…
-
As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
-
Access to an organization’s collective knowledge boosts employees’ productivity and ability to innovate. But enabling knowledge access is a challenge, especially in large and…
-
Articles|
Creating Value in Mergers and Acquisitions
Mergers and acquisitions (M&A) is a hot topic in today’s financial news, but M&A is a tricky growth strategy with a high failure rate. At APQC's 2022 Process and Knowledge…
-
Faced with content findability challenges throughout the business, it would have been easy for Shopify to look for a shiny new tool to fix all its KM problems. Instead, the…
-
To remain competitive, organizations must continuously benchmark and improve their processes. However, many struggle to get started with, prioritize, and execute process…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.