Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Presentation Slides|
Process Excellence Journey: "Learning Up” Together!
What do you do when you have a unique business model needing to go through a transformational journey? Chumash Enterprises partnered with APQC to answer this question and…
-
What do you do when you have a unique business model needing to go through a transformational journey? Chumash Enterprises partnered with APQC to answer this question and…
-
Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
-
Infographics|
Challenges Faced with Adopting a Process Framework
Although the benefits of process frameworks are numerous, they are not without their challenges. Most frameworks require some modifications to account for differences in…
-
Process is the thread that connects the overall strategy and vision of an enterprise to the day-to-day operations of its members. But as an organization gets larger and more…
-
Presentation Slides|
Improve Project Success with a Process Framework
In these presentation slides Lawrence Dillon, CEO of ENKI LLC and Paul Dandurand, CEO of PieMatrix will discuss how they use APQC’s Process Classification Framework (PCF)® to…
-
Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
-
No matter how smart and capable your employees are, they will struggle to work together effectively if they operate in silos. Process management helps organizations dismantle…
-
Presentation Slides|
Creating a Continuous Improvement and Process Driven Culture
Creating a culture is a complex challenge. CMI's Shared Service Center focused on four key elements—organization, language, technology, and methods—to develop a continuous…
-
Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
-
Presentation Slides|
Influencing Change through Process Visualization
In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…
-
Presentation Slides|
Simulation for Process Improvement
Simulation modeling provides a risk-free, cost efficient mean of examining the operation of complex processes and test improvement ideas before they are implemented. During a…
-
Presentation Slides|
Designing a World Class Opportunity to Order Process
Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…
-
Articles|
Value Stream Mapping with the Vanguard Group
In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…
-
Articles|
Simulation Modeling at the Port of Vancouver
Simulation modeling provides a risk-free, cost efficient mean of examining the operation of complex processes and test improvement ideas before they are implemented. During a…