Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage business resiliency and risk"

This measure calculates total cost to perform the process group "manage business resiliency and risk" as a percentage of total IT cost, including depreciation/amortization. Total IT Cost or Budget (including depreciation/amortization) includes operating and capital expenses for performing the entire IT function. Operating expenses are independent of including or excluding depreciation/amortization. Capital expenses should include any depreciation/amortization allocated to this fiscal year, whether for capital assets acquired during the reporting period or assets acquired in previous periods for which the costs continue to be realized. The process group "manage business resiliency and risk" includes [Including the processes required to rapidly adapt and respond to any internal or external opportunity, demand, disruption, or threat. Develop a more dynamic, strategic, and integrated approach to managing compliance obligations.]. The Function "manage information technology" (10008) includes [Managing process groups relevant to the business of information technology within an organization. The process groups include "manage the business of information technology", "develop and manage IT customer relationships", "develop and implement security, privacy, and data protection controls", "manage enterprise information", "develop and maintain information technology solutions,, "deploy information technology solutions", and "deliver and support information technology solutions".]. This Supplemental Information measure is intended to help companies evaluate additional variables related to the process group "Manage business resiliency and risk".

Benchmark Data


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Measure Category:
Supplemental Information
Measure ID:
Total Sample Size:
704 All Companies
25th Median 75th
- - -
Key Performance Indicator:

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Compute this Measure

Units for this measure are percent.

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(Total cost to perform the process group "manage business resiliency and risk" / Total annual IT cost (including depreciation/amortization)) * 100

Key Terms

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Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Measure Scope

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Cross Industry (7.3.1)

  • 11.4.1 - Develop the business resilience strategy (11221)
  • 11.4.2 - Perform continuous business operations planning (11222)
  • 11.4.3 - Test continuous business operations (11223)
  • 11.4.4 - Maintain continuous business operations (11224)
  • 11.4.5 - Share knowledge of specific risks across other parts of the organization (16471)