Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage business resiliency and risk"

Benchmark Data

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Measure Category:
Supplemental Information
Measure Id:
102733
Total Sample Size:
421 All Companies
Performers:
25th
Median
75th

Compute this Measure

Units for this measure are percent.

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(Total cost to perform the process group "manage business resiliency and risk" / (Total cost to perform the process group "manage the business of information technology" + Total cost to perform the process group "develop and manage IT customer relationships" + Total cost to perform the process group "manage business resiliency and risk" + Total cost to perform the process group "manage IT knowledge" + Total cost to perform the process "develop information and content management strategies" + Total cost to perform the process "define the enterprise information architecture" + Total cost to perform the process "manage information resources" + Total cost to perform the process "perform enterprise data and content management" + Total cost to perform the process "develop and maintain information technology solutions" + Total cost to perform the process group "deploy information technology solutions" + Total cost to perform the process group "deliver and support information technology services")) * 100

Key Terms

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Supplemental Information

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Measure Scope

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Cross Industry (7.2.1)

  • 11.4.1 - Develop the business resilience strategy (11221) - Creating a strategy for rapidly adapting to disturbances. Maintain continuous business processes and protecting employees, assets, and overall brand equity.
  • 11.4.2 - Perform continuous business operations planning (11222) - Developing plans to ensure continuous business operations.
  • 11.4.3 - Test continuous business operations (11223) - Assessing ongoing activities within the organization that are not intended to stop except for in an emergency.
  • 11.4.4 - Maintain continuous business operations (11224) - Evaluating business operations. Determine which activities generate revenues, perform best, and provide good returns.
  • 11.4.5 - Share knowledge of specific risks across other parts of the organization (16471) - Sharing information about risks and resilience strategies of business operations across the organization so that prospective risks can be avoided.