Simulation for Process Improvement

Published On:
October 18, 2019
Authored By:
Erez Iancu Ben Haim & Luis Lopez, Vancouver Fraser Port Authority
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Simulation modeling provides a risk-free, cost efficient mean of examining the operation of complex processes and test improvement ideas before they are implemented. During a presentation at APQC's 2019 Process and Performance Management Conference, Vancouver Fraser Port Authority’s Erez Iancu Ben Haim and Luis Lopez shared their experience with establishing a successful simulation program to support the improvement of operational and knowledge-related processes.
Topics discussed include:
•    a three-phase methodology to deliver simulation projects (Define, Design, and Deliver);
•    how the usage of simulation models has allowed process owners and their stakeholders to visualize current state processes, test potential improvements and support decision making;
•    two successful simulation projects at Vancouver Fraser Port Authority, and
•    lessons learned from their projects.

This is a copy of the presentation; click here for a summary of the session.