Simulation modeling provides a risk-free, cost efficient mean of examining the operation of complex processes and test improvement ideas before they are implemented. During a presentation at APQC's 2019 Process and Performance Management Conference, Vancouver Fraser Port Authority’s Erez Iancu Ben Haim and Luis Lopez shared their experience with establishing a successful simulation program to support the improvement of operational and knowledge-related processes.
Topics discussed include:
• a three-phase methodology to deliver simulation projects (Define, Design, and Deliver);
• how the usage of simulation models has allowed process owners and their stakeholders to visualize current state processes, test potential improvements and support decision making;
• two successful simulation projects at Vancouver Fraser Port Authority, and
• lessons learned from their projects.
This is a copy of the presentation; click here for a summary of the session.