Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Developing the Project Scope
Developing the project scope is essential to ensuring that the project stays on track and meets its business objectives. This article describes the components of an effective…
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Articles|
How to Report Quality in a Suite of Measures
Including a small suite of two to five quality measures in an executive measurement report ensures that leaders are aware of quality levels and trends and can address issues…
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Through research, APQC discovered 12 common practices for measuring corporate quality that organizations should consider. The 12 practices fall into four categories:…
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APQC recommends maintaining an awareness of these three factors—frequency, standardization, and transparency—when developing quality measurement to ensure that the…
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Whether designing a new process or improving an existing one, it's vital to identify all the inputs and outputs for each step of the process to help embed a cross-functional…
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Knowledge Management and Process Management: A Winning Combination for Continuous Improvement
By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and…
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Case Study|
Maintaining Excellence Through Change at Mercer
Mercer is a global professional services company providing organizations with solutions that meet the personal, professional, and financial needs of their employees. They…
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Every organization should undertake a regular audit of its financial policies and procedures. Finance teams that can run these reviews in an efficient way can get back to the…
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All organizations depend on others as part of their operations. With multiple organizations involved in sourcing, manufacturing, and delivering goods, the supply chain is a…
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In August of 2023, APQC’s Madison Lundquist (Principal Research Lead, Process and Performance Management) interviewed Natalia V. Zabolotnii (Director of Strategy,…
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Risks and disruptions are an inevitable part of today's supply chain management, and leading organizations should be able to plan for these risks and minimize their impact by…
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Hushan Autoparts Inc. is a leading manufacturer of aftermarket car door handles and has recently concentrated on developing its market share in parking cameras and sensors…
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Don't Neglect Your Finance Talent
In this article, APQC draws from the findings of its Future of Finance Talent study to discuss how leading organizations approach retention for finance employees. APQC found…
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Grow Your Finance Talent For Success
In this article, APQC draws from the findings of its Future of Finance Talent study to discuss how leading organizations approach talent development for finance employees…
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Get Finance Talent in the Door
In this article, APQC draws from the findings of its Future of Finance Talent study to highlight the strategies and practices that leading organizations use to acquire…
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