Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
KM Engagement Challenges and Solutions
Employee engagement has always been key to success in knowledge management (KM), but the “how” of engagement is ever-changing. As enabling technologies, workforce…
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Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
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Many organizations see their internal cultures as impediments to effective knowledge management (KM), but culture is notoriously difficult to pin down. It’s hard to know what…
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People and culture factors can make or break a knowledge management (KM) program. With engaged employees and a supportive culture, KM thrives. Without these factors, KM…
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Articles|
KM Champions at Mercer
Stakeholder engagement is an essential component of any healthy knowledge management (KM) program. Although there are many ways to boost support for KM among colleagues, one…
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To learn how emotional intelligence works and how organizations can leverage it, APQC interviewed Bill Benjamin, partner at the Institute of Health and Human Potential…
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In a hybrid workplace, some employees work remotely while others work in an office. This arrangement allows organizations to preserve the benefits of remote work—greater…
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Each generation has its own quirks, preferences, and habits when it comes to virtual collaboration. Understanding these nuances can help knowledge management (KM) teams…
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Storytelling is one of the most powerful ways to motivate participation in knowledge management (KM). Stories that illustrate the real-life benefits of knowledge sharing and…
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Infographics|
Creating KM Communications Plans on the Road to KM Maturity
Every knowledge management (KM) program needs to communicate the what, how, when, where, and why of knowledge sharing and collaboration. This infographic shows what KM…
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In the context of KM, APQC defines communication as: conveying values, context, and purpose; explaining strategy and intent (especially to leaders); or getting information to…
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On an APQC webinar, APQC Executive Director Cindy Hubert facilitated an interactive panel on accelerating KM adoption and behavior change featuring four leaders from KM teams…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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Research shows that a knowledge-sharing culture helps an organization work faster and smarter. But building and sustaining this culture isn't easy. Learn about 5 structural…
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Research shows that a knowledge-sharing culture helps an organization work faster and smarter. But building and sustaining this culture isn't always easy. Learn about 5…
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