People and culture factors can make or break a knowledge management (KM) program. With engaged employees and a supportive culture, KM thrives. Without these factors, KM efforts struggle to get off the ground. But compared to other important factors such as KM staffing and budgets, people and culture are “fuzzier”—they’re more difficult to assess, understand, and control.
Fortunately, experienced KM professionals Leland Holmquest, communications and change management lead at Microsoft, and Dana Tessier, director of KM at Shopify, have conducted in-depth research into the people and culture aspects of effective KM. In this article, you will learn about their findings and how to apply them to your own KM program.