Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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Reports & White Papers|
2024 Knowledge Management Priorities and Predictions Survey Report
Although knowledge management has been present for decades, its role and methods are constantly evolving in response to the ever-changing business environment, user…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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Collections|
2023 Knowledge Management Priorities & Predictions
With the markets changing rapidly and the rise of remote and hybrid work, companies have had to re-evaluate their priorities for knowledge management and collaboration. This…
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Reports & White Papers|
2023 Knowledge Management Priorities and Predictions Survey Report
The role and methods of knowledge management have undergone continuous change over the course of decades. As the business environment, technology, end-user expectations, and…
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Tools & Templates|
APQC’s Knowledge Management Strategic Planning Definition Worksheet and Examples
APQC’s Knowledge Management Strategic Planning Definition Worksheet helps knowledge management teams outline the goals, strategies, and activities necessary to achieve…
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Learn about four key inputs needed to start the strategic planning process, where to get them, and what steps to take next.
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Articles|
Finding and Interviewing KM Stakeholders
When designing a knowledge management strategy, it’s important to gather feedback from a range of stakeholders, from executives and department heads to a cross-section of end…
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Tools & Templates|
APQC’s Use Case Scenario Template and Examples
Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges; determine how existing tools and approaches can be…
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Knowledge management leaders can use scenario planning to think about impending changes that will impact KM and analyze the needs of employees who use KM tools and approaches…
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Reports & White Papers|
Strategic Planning for Knowledge Management
Strategic planning for knowledge management is important because it helps you operationalize your KM strategy and determine the resources needed to support it. This white…
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Tools & Templates|
Understanding KM Maturity Capabilities: Objectives
This tool outlines how KM objectives evolve as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the objectives section of APQC’s KM Capability…
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Infographics|
Developing KM Objectives on the Road to KM Maturity
Every knowledge management (KM) program should have clear, focused objectives (goals) that define what KM will achieve. This infographic provides tips to develop your…
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Articles|
Setting Knowledge Management Objectives
Objectives are key to establishing a knowledge management (KM) program that is focused and relevant. Objectives answer the question: What is KM trying to achieve? Every KM…