While knowledge management has been around for decades, its role and methods are constantly shifting. KM's role continues to evolve in line with the ever-changing business environment, technology, end-user expectations, and user needs.
To jump-start 2023, APQC surveyed KM experts and practitioners about their top objectives and upcoming priorities regarding knowledge management. This research is designed as a "pulse check" on KM's current state and an exploration of the future.
- KM's status and role inside organizations
- Top priorities for KM programs
- The relative influence of new technologies
- Where the KM discipline is headed—and what's required to get there