This tool outlines how KM objectives evolve as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the objectives section of APQC’s KM Capability Assessment Tool, it explains:
- What the question means
- What we expect to see in organizations that exhibit the capability
- Measures and indicators that can be used to detect the capability
- Relevant templates or examples
For more context on developing your KM objectives, see: Setting Knowledge Management Objectives.