Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Few terms are more popular and confusing than "Sustainability." Everyone is using it, but what does it mean? In this article, APQC provides a holistic definition plus…
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Sustainability in Supply Chain
Sustainability is the capacity to endure. APQC's definition for sustainability focuses on these primary components: environmental practices that protect natural…
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Infographics|
Snapshot of Process Automation
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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Understanding Product/Service Development Processes
To objectively assess, manage, and compare product/service development performance, organizations need a standard framework for classifying and defining processes. APQC’s…
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Process management activities like documentation, standardization, and digitization all help organizations to optimize their processes and enable continuous improvement. But…
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Articles|
Design Thinking for Knowledge Management
Design thinking can assist knowledge management professionals in comprehending the requirements of their internal customers (i.e., end-users) and devising innovative…
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Data and Measures|
New Product/Service Development Strategy Practices: Retail and Wholesale Industry
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in new product development strategy. This report…
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New Product/Service Development Strategy Practices
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in new product development strategy. This collection…
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Product and Service Development Practices Reports
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in connected product development and measurement,…
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Data and Measures|
New Product/Service Development Strategy Practices: B2B vs. B2C Comparison
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in new product development strategy. This report…
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Data and Measures|
New Product/Service Development Strategy Practices: Consumer Products/Packaged Goods Industry
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in new product development strategy. This report…
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Data and Measures|
New Product/Service Development Strategy Practices: Regional Comparison
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in new product development strategy. This report…
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Data and Measures|
New Product/Service Development Strategy Practices: Petroleum/Chemical Industry
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in new product development strategy. This report…
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Data and Measures|
New Product/Service Development Strategy Practices: Financial Services/Banking Industry
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in new product development strategy. This report…