Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …
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Most people understand that process improvement is valuable, but executives want to know how it will impact the bottom line. Overhauling complex business processes takes time…
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Many companies are embracing Agile, a project management paradigm that stresses iteration, collaboration, self-organization, and customer centricity. However, people are…
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Organizational silos negatively impact customers, employees, and the organization’s ability to innovate and be agile. How can organizations bust through these silos? At APQC…
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lululemon is undergoing a multi-year procurement transformation that includes how to identify, secure, and develop talent to support the end-to-end procurement process. The…
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Infographics|
What Makes Mercer Excellent at KM?
Professional services firm Mercer earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM Capability Assessment Tool at the…
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Reports & White Papers|
Blueprint for Success: General Accounting and Closing the Books
Use this report as a starting point for benchmarking your processes and driving performance in general accounting. The report includes: a framework for general…
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Case Study|
Excellence in Knowledge Management at Bupa
Bupa Australia earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s Knowledge Management Capability Assessment at the business-unit level. This…
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Case Study|
Excellence in Knowledge Management at The U.S. Army Engineer Research and Development Center
The U.S. Army Engineer Research and Development Center earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 5 on APQC’s Knowledge Management Capability…
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GE needed to transform and accelerate digital capabilities across its businesses. However, a lack of governance and communication around digital created misalignment and…
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Articles|
Enabling People for Sustainable Process Work
At its core, process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance, and …
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To gain a competitive advantage in the cement market and deepen its existing culture of data-driven decision making, Argos set up a dedicated center for business analytics…
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Reports & White Papers|
Improving Process Management Effectiveness (Best Practice Report)
This best practice report presents analysis by leading experts in the field, along with survey results and in-depth case studies drawn from APQC’s biannual Putting Process…
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Reports & White Papers|
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
This whitepaper outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the right…
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This case study explores how BDP International implemented a global finance transformation to eliminate waste, standardize processes, improve reporting, and scale through…
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