How Human Connections Support Digital Transformation: General Electric Case Study

GE needed to transform and accelerate digital capabilities across its businesses. However, a lack of governance and communication around digital created misalignment and inconsistency. Thus, GE appointed an enterprise-wide leader of knowledge sharing and established a global KM strategy designed to strengthen governance and enable collaboration related to digital transformation across the organization. This case study explores the following:

• Why strong governance and collaboration are essential to enable digital transformation at a large and complex organization
• How GE measures and visualizes collaboration across the enterprise
• Why GE’s strategic roadmap for KM has changed 30 times over four years—and is likely to shift in the future