Organizational silos negatively impact customers, employees, and the organization’s ability to innovate and be agile. How can organizations bust through these silos? At APQC’s 2019 Process & Performance Management Conference, Ron Ross, cofounder and principal at Business Rule Solutions, LLC, offered a solution. He explained how organizations can use value chains to bust through silos and create a bite-sized, easy-to-understand view of the business that everyone can buy into.
This is a summary of the session; click here for a copy of the presentation.