Most people understand that process improvement is valuable, but executives want to know how it will impact the bottom line. Overhauling complex business processes takes time and money, and process teams need to show that it’s worth the effort. At APQC’s 2019 Process & Performance Management Conference, Carla Zilka, consultant and author of Business Restructuring: An Action Template for Reducing Cost and Growing Profit, and Michael Mugford, continuous improvement specialist at DN Tanks, outlined four steps to improve and monetize a process improvement program. Their presentation included real-life examples from DN Tanks.
This is a summary of the session; click here for a copy of the presentation.