What Makes Mercer Excellent at KM?

Published On:
September 30, 2019
Authored By:
Members-Only Content:

Professional services firm Mercer earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM Capability Assessment Tool at the business-unit level. This infographic highlights the defining features of Mercer’s KM program, a brief timeline of its KM journey, key KM tools and approaches, and business results and critical success factors.