Enabling People for Sustainable Process Work

Published On:
September 18, 2019
Authored By:
APQC
Member Only Content:
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At its core, process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance, and (4) identifying opportunities for improvement. However, these activities don’t address the complexities involved in the softer side of process—making process a part of how the organization conducts business and getting employees to embrace process management.

This article discusses the people-related challenges relating to process efforts, offers tactics on how to address these challenges, and provides examples of in-depth case studies.