How Ohm Engineering Enabled Alignment and Standardization at a Municipal Utility

Published On:
October 18, 2019
Authored By:
APQC
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Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process & Performance Management Conference, Mohammmadreza Bashiri and Nelson Abreu of Ohm Engineering explained how they helped a government-owned utility enact significant change and improve alignment. Their “strike team” and “conscious leadership” approaches helped the utility develop a culture of teamwork and continuous improvement, ultimately allowing it to transition one of its worst-performing programs to a model for success.

This is a summary of the session; click here for a copy of the presentation.