Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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The Role of Artificial Intelligence in Process Improvement and Knowledge Management
During this session, Google discussed how Artificial Intelligence, driven by Generative AI, is becoming a board-level topic for many businesses, and how it is set to…
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You've Built Amazing Process Maps - What's Next?
So, you've invested the time and energy to build some amazing process maps - bringing together subject matter experts to document “how you do what you do” in a meaningful way…
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Inspiring Progress: The Pursuit of Excellence through Continuous Improvement
Texas Health and Human Services (HHS) is the largest state agency in Texas. HHS delivers hundreds of services and supports millions of Texans through the efforts of more than…
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Addressing Process Improvement & Transformation: Top-Down Strategic or Bottom-Up Data Driven Approaches
Transformation projects often bring a collision of different perspectives about the right approach to change. For example, is it better to start from a strategic top-down…
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Organization Transformation Anchoring On Business Process
This session showcased how PETRONAS leveraged business processes as a basis for organizational transformation by:Using APQC's Process Classification Framework® (PCF) as…
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“Fail Proof” Your Business Through Agile Transformation
Business transformation is an increasingly important capability for companies as they seek to stay competitive in a volatile, uncertain, complex, and ambiguous world. However…
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Promote an Enterprise-Wide Continuous Improvement Culture by Creating Business Values
For a large global organization like BAE Systems, it is not always easy to unite pockets of excellence to become one company who shares the same way of working. In 2023, BAE…
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Creating a BPM Playbook: Aligning Stakeholders One Tenet at a Time
This session covered how Cargill leveraged APQC's Tenets of Business Process Management (BPM) to create a Playbook for use by a global community of 350+ process practitioners…
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Recipe for Operational Excellence: APQC Framework + Lean Principles + Knowledge Management System
Having rigorous processes in place is critical when lives are at stake. GeoComm is a software company that combines supportive map data and location content into a…
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Process Excellence Journey: "Learning Up” Together!
What do you do when you have a unique business model needing to go through a transformational journey? Chumash Enterprises partnered with APQC to answer this question and…
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The Knowing-Doing Phenomenon
It’s not enough to just collaborate and learn, you must act. Knowledge management (KM) gives you the insights and expertise you need to enable innovation, empower people, and…
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Digital and Its Role in Process Webinar
Understanding how digital tools and technologies impact process and performance management (PPM) and the organizations they support is crucial to enable our members to be…
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Beyond Kaizen: Olympus' Inspiring Case Study on Driving Operational Excellence
In this webinar, GBTEC shares a captivating case study on the reinvention of Operational Excellence, where Stromberg and Geising-Eggers share transformative strategies that…
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What to Expect in Process and Performance Management in 2024
APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey…
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What are End-To-End Processes and How Do Organizations Use Them?
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They address large-scale…