Recipe for Operational Excellence: APQC Framework + Lean Principles + Knowledge Management System

Published On:

May 15, 2024

Authored By:

APQC

Members-Only Content:

Having rigorous processes in place is critical when lives are at stake. GeoComm is a software company that combines supportive map data and location content into a consolidated service for 9-1-1 centers. This session follows the journey of GeoComm’s Lean Manager working towards operational excellence.

This is a copy of the presentation; click here for a summary of the session.

Type:

Presentation Slides

Topics:

Process and Performance Management, Process Framework, Lean

Related Resources

How Process Programs Stack Up 2024

1.0 Develop Vision and Strategy Definitions PCF version 7.4

4.0 Manage Supply Chain for Physical Products Definitions and Key Measures PCF version 7.4

7.0 Develop and Manage Human Capital Definitions and Key Measures PCF version 7.4

10.0 Acquire, Construct, and Manage Assets Definitions and Key Measures PCF version 7.4

13.0 Develop and Manage Business Capabilities Definitions and Key Measures PCF version 7.4

APQC Process Classification Framework (PCF) - Cross-Industry - Excel Version 7.4

2.0 Develop and Manage Products and Services Definitions and Key Measures PCF version 7.4

5.0 Deliver Services Key Definitions PCF version 7.4

8.0 Manage Information Technology (IT) Definitions and Key Measures PCF version 7.4

11.0 Manage Enterprise Risk, Compliance, Remediation, and Resiliency Definitions and Key Measures PCF version 7.4

PCF Version 7.4 Process Definitions and Key Measures Collection