Recipe for Operational Excellence: APQC Framework + Lean Principles + Knowledge Management System

Published On:
May 15, 2024
Authored By:
APQC
Members-Only Content:

Having rigorous processes in place is critical when lives are at stake. GeoComm is a software company that combines supportive map data and location content into a consolidated service for 9-1-1 centers. This session follows the journey of GeoComm’s Lean Manager working towards operational excellence.

This is a summary of the session; click here to access the presentation slides.

Also found in Summaries from APQC’s 2024 Conference
Type:
Articles
Topics:
Process and Performance Management, Process Framework, Lean

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