Organization Transformation Anchoring On Business Process
This session showcased how PETRONAS leveraged business processes as a basis for organizational transformation by:
- Using APQC's Process Classification Framework® (PCF) as guidance on defining high level business processes and a new operating model;
- Defining role, competency, and technology requirements through business processes;
- Designing a new operating model based on business processes; and
- Transitioning to a new way of working by anchoring to business processes.
Improved productivity, a culture of empowerment, and key process measurements are some of the results from implementing business process changes. Participants viewed a simple and practical illustrated guide on designing new organizations and implementing change.
This is a copy of the presentation; click here for a summary of the session.