What Makes Digital Transformation Programs Successful at Scale

Digital transformation initiatives often fail for reasons that have little to do with technology. Organizations struggle when processes are inconsistent, governance is unclear, stakeholders are not aligned, or implementation efforts move faster than organizational readiness. 

During APQC’s webinar, Designing Digital Transformation Programs That Scale Globally, Angela Loubeyre of Novartis shared practical lessons from leading enterprise transformation programs across global organizations. The discussion focused on the operational disciplines, leadership behaviors, and stakeholder management practices that help organizations scale transformation efforts successfully. 

A recurring theme throughout the session was that successful transformation programs build strong operational foundations before implementing new technologies or AI-enabled capabilities.