Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Driving and sustaining community engagement is a challenge for many organizations, but Microsoft has found an effective way to keep energy and enthusiasm high. As part of…
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Relationships become a barrier to knowledge sharing when employees don’t know and trust one another or when they lack tools to search for colleagues based on their expertise,…
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In March 2020, APQC hosted a webinar with KM leaders from Toyota Motors North America, Ruckus Networks, and Schlumberger to find out how they have overcome cultural hurdles…
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The best time to learn something is when you need to learn it. This concept is called the “teachable moment,” a time when someone is faced with a new situation, problem, or…
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To fully engage their audience, knowledge management teams need be creative about when, where, and how they provide training. If training happens in the wrong context or the…
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Most employees need encouragement and guidance to feel comfortable submitting or sharing their knowledge. However, some overeager contributors flood KM systems with content…
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Few individuals can influence the success or failure of knowledge management (KM) as much as knowledge leaders such as subject matter experts, mentors, or community of…
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Executives can motivate large numbers of employees to get on board with KM by promoting its value and role-modeling knowledge-sharing behaviors. However, these leaders are…
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Articles|
Reinforce and Refresh KM Training as Needed
If employees don’t have (or don’t think they have) an immediate need to use KM, they may forget how and why to do so. Even employees with good KM habits need refreshers,…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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APQC’s research cites distance as one of the top barriers to knowledge sharing inside organizations. Distance can become a problem when separation between individuals, teams,…
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APQC’s research cites culture as one of the top barriers to knowledge sharing inside organizations. Culture barriers arise when the organization as a whole does not value…
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Disruption has become the new normal. Digital transformation; market shifts; changes in consumer preferences; new business models; and the growing frequency of mergers,…
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APQC has identified six potential barriers that can impede the transfer of best practices between teams or locations within the same organization. This article describes the…
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The winners of APQC’s 2019 Excellence in Knowledge Management Award have all taken explicit steps to position KM as a everyone’s job, rather than a task limited to the core…