Target KM Training to the Right Audiences at the Right Times

Published On:
March 4, 2020
Authored By:
APQC
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The best time to learn something is when you need to learn it. This concept is called the “teachable moment,” a time when someone is faced with a new situation, problem, or opportunity that makes them more likely to absorb and retain information. In this article, you will learn how best-practice KM programs develop targeted KM training for these teachable moments.