Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire
This article is a general view of the Hire-to-Retire end-to-end process flow. Given the uniqueness of organizations, variations to the processes are likely to occur. A common…
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Tools & Templates|
Benchmarking and Improvement Tools
This is an APQC guide with models, techniques, diagrams, charts, and guides that organizations can use in their benchmarking and process improvement efforts. These include…
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Tools & Templates|
Process & Performance Management Glossary
This glossary defines common process and performance management (PPM) terms.The glossary tab has three columns:The term - this is a list of common terms used in APQC's PPM…
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Tools & Templates|
End-to-End Process Map and Measures: Lead-to-Order
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
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Tools & Templates|
End-to-End Process Map and Measures: Lead-to-Order (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
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Tools & Templates|
End-to-End Process Map and Measures: Lead-to-Order (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
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Tools & Templates|
Using a RACI Chart
Whether designing a new process or improving an existing one, process analysis is an essential skill to help select the most appropriate opportunities for improvement and…
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Tools & Templates|
Process Definition Document and Template
This process template walks you through how to define and build a process. Activities include addressing: roles, activities, deliverables, and interdependencies within the…
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Tools & Templates|
Common Process Management Roles
To retain market share, evolve, and adapt, organizations need a strong foundation in process management. This foundation is not built on the processes themselves—after all,…
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Tools & Templates|
Customer Journey Map Template
Leading organizations use customer journey mapping to turn customer data into actionable insights. A customer journey map is a depiction of a customer’s key interactions with…
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Tools & Templates|
PCF-Based Risk Assessment Tool
This tool can be used to assess and document the potential risks associated with the organization's processes as discussed in Managing Risk: How to Use the Process…
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Tools & Templates|
BEST Detailed Assessment Tool
This tool is associated with the BEST Quick Scan Tool webinar. It is a detailed assessment that helps organizations uses 22 key criteria and 44 characteristics across 4 key…
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Tools & Templates|
Fixing Knowledge and Process Productivity Problems Survey Questions
In 2021, APQC conducted a large-scale research study on the productivity of knowledge workers. The project was designed to gauge how workers think about personal and team…
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Tools & Templates|
Assessing Process Management Improvement Tools Activity Sheet
The following tool is a useful way to stimulate conversation about process management both within and between organizational groups. Using this tool, process management…
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Tools & Templates|
How to Use a Strategic Alignment Matrix
Strategic planning is a complex activity that requires the coordination of numerous critical elements. Laying out the relationship of elements can reveal weaknesses, clarify…