Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Proving In-Person Event Value Through Network Mapping: One KM Team’s Journey
In this session, the Knowledge Management team at Collins Aerospace demonstrated the value of in-person events through network mapping, which analyzed conference attendees'…
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Presentation Slides|
You've Built Amazing Process Maps - What's Next?
So, you've invested the time and energy to build some amazing process maps - bringing together subject matter experts to document “how you do what you do” in a meaningful way…
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Presentation Slides|
Connecting the Dots: The Evolving Knowledge & Process Partnership
APQC shared our latest research insights and the value of the ongoing partnership between knowledge management (KM) and process and performance management (PPM). Participants…
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Presentation Slides|
Inspiring Progress: The Pursuit of Excellence through Continuous Improvement
Texas Health and Human Services (HHS) is the largest state agency in Texas. HHS delivers hundreds of services and supports millions of Texans through the efforts of more than…
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Scaling Procurement Process to Enable Organizational Synergies
This session focused on key takeaways and lessons learned from the Synergy Program at Aristocrat Technologies. The program was introduced to build a bottom-up effort to drive…
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Addressing Process Improvement & Transformation: Top-Down Strategic or Bottom-Up Data Driven Approaches
Transformation projects often bring a collision of different perspectives about the right approach to change. For example, is it better to start from a strategic top-down…
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Organization Transformation Anchoring On Business Process
This session showcased how PETRONAS leveraged business processes as a basis for organizational transformation by:Using APQC's Process Classification Framework® (PCF) as…
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Presentation Slides|
“Fail Proof” Your Business Through Agile Transformation
Business transformation is an increasingly important capability for companies as they seek to stay competitive in a volatile, uncertain, complex, and ambiguous world. However…
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Presentation Slides|
Knowledge Revolution with Generative AI: Megatrends & Success Stories
During this session, participants examined the significant impact of Generative AI on business outcomes, particularly in the context of customer service. The focus was on…
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Presentation Slides|
Relevant to Resilient: Align KM Kaleidoscope to Adapt & Prioritize with Impact
This session covered how to develop a knowledge management strategy that aligns with ever-changing business priorities and ensures knowledge sharing becomes part of the flow…
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Applying People Skills to Engage Teams & Impact Change
During this session, attendees learned about important people skills necessary for achieving success, such as communication and facilitation. Participants engaged in…
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Promote an Enterprise-Wide Continuous Improvement Culture by Creating Business Values
For a large global organization like BAE Systems, it is not always easy to unite pockets of excellence to become one company who shares the same way of working. In 2023, BAE…
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Presentation Slides|
Creating a BPM Playbook: Aligning Stakeholders One Tenet at a Time
This session covered how Cargill leveraged APQC's Tenets of Business Process Management (BPM) to create a Playbook for use by a global community of 350+ process practitioners…
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Recipe for Operational Excellence: APQC Framework + Lean Principles + Knowledge Management System
Having rigorous processes in place is critical when lives are at stake. GeoComm is a software company that combines supportive map data and location content into a…
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Presentation Slides|
Implementing a Fit for Purpose Knowledge & Process Management Approach
This session explored how ExxonMobil E&PS implemented a fit-for-purpose knowledge and process management program on an accelerated timeline. The emphasis for building the…
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