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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
APQC’s Template for Identifying and Capturing Lessons Learned
This is a template to help organizations identify and capture lessons learned from projects, processes, and other business activities. The template is intentionally generic…
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Tools & Templates|
Understanding KM Maturity Capabilities: Change Management
This tool outlines how change management evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the change management section of APQC’s…
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Tools & Templates|
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
To date, APQC has recognized more than 20 mature KM programs as part of its Excellence in Knowledge Management initiative. The recognition is based on analysis from APQC’s KM…
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Tools & Templates|
Understanding KM Maturity Capabilities: Business Case
This tool outlines how building a KM business case evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the business case section of…
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Tools & Templates|
Understanding KM Maturity Capabilities: Objectives
This tool outlines how KM objectives evolve as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the objectives section of APQC’s KM Capability…
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Tools & Templates|
Understanding KM Maturity Capabilities: Budget
This tool outlines how building a KM budget evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the budget section of APQC’s KM…
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Tools & Templates|
Approaches to Design & Execute KM Projects
Like any improvement or enablement group, a knowledge management (KM) program must be able to design and execute projects in order to realize its mission and goals. This list…
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Tools & Templates|
Design Questions to Develop Your KM Rewards & Recognition Program
Developing a program to promote employee participation in knowledge management (KM) isn't easy, but it helps to take a methodical approach. This article reviews 10 questions…
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Tools & Templates|
APQC's Role-Based Matrix for Identifying Knowledge Needs: Editable Template
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
APQC's Knowledge Flow Matrix: Editable Template
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
APQC’s Role-Based Matrix for Identifying Knowledge Needs: Description and Instructions
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
APQC’s Knowledge Flow Matrix: Description and Instructions
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
APQC's Strategic Overview Knowledge Map: Description and Instructions
A strategic overview knowledge map is broad in scope and used to gauge the level of knowledge or competency an organization has to meet its strategic business goals. This map…
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Tools & Templates|
APQC's Process-based Knowledge Map: Editable Template
Organizations use process-based knowledge maps to document knowledge assets (people, expertise, or content) required to execute a particular business process. A process…
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Tools & Templates|
APQC’s Process-based Knowledge Map: Description and Instructions
Organizations use process-based knowledge maps to document knowledge assets (people, expertise, or content) required to execute a particular business process. A process…
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