Organizations use process-based knowledge maps to document knowledge assets (people, expertise, or content) required to execute a particular business process. A process-based knowledge map provides an explicit picture of who has the knowledge, where it is located, who owns and validates it, and why it is important. The ultimate objective of process-based knowledge mapping is to reveal gaps in process knowledge—that is, areas in which critical knowledge is missing or obstacles that impede the flow of knowledge to individuals and systems that need it—in order to improve process efficiency and efficacy.
We recommend using this blank, editable template to complete knowledge maps for your organization's business processes. The file also includes a second tab with sample data. Click here to review detailed instructions for using this tool.
Note: This is a Microsoft Excel template. If you do not have Excel installed on your computer, then the file will not open. If you encounter issues with the download, we recommend right-clicking the download button, selecting "save target as...", and saving the template directly to your desktop or local network.