Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
During this session, Google discussed how Artificial Intelligence, driven by Generative AI, is becoming a board-level topic for many businesses, and how it is set to…
-
APQC shared our latest research insights and the value of the ongoing partnership between knowledge management (KM) and process and performance management (PPM). Participants…
-
As a nationally renowned poet and former Googler, Tucker Bryant has identified a handful of powerful tools poets have relied on for millennia to unshackle themselves from…
-
Articles|
Flux: Growing Through Change
Being adaptable and flexible have always been hallmarks of effective leadership and a fulfilling life. But in a world of ever-more change—and an ever-faster pace of change…
-
Amid the hype of technologies like AI and a constantly changing business landscape, it’s easy for organizations to forget the importance of key skills like collaboration and…
-
Articles|
Knowledge Management and Process Management: A Winning Combination for Continuous Improvement
By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and…
-
A recent webinar with APQC's Hubert, Braksiek, and Lundquist presented insights from the 2023 conference and discussed future research topics. The session focused on the…
-
Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few…
-
Articles|
How To Use APQC’s KM-CAT
APQC's Knowledge Management Capability Assessment Tool (KM-CAT) enables organizations to evaluate their knowledge management maturity level and identify opportunities for…
-
Articles|
Expert Advice on Change Management
In an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…
-
In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
-
Articles|
Understanding Process Knowledge
Process management and knowledge management are separate but related fields that aim to improve organizational efficiency. Organizations are increasingly recognizing the…
-
APQC launched its Effective Change Management Practices survey to discover and help organizations learn leading practices that can strengthen their approach to change. As a…
-
Articles|
Guide to Change Management Methodologies
Using a proven and appropriate change management methodology has several advantages, including tracking where the organization is in the transformation process and enabling…
-
The role of leadership in change management refers to the roles and responsibilities involved in guiding employees through a transition. This article presents data from APQC…