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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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For a 70-year-old steel rod and wire company, creating an organization-wide process management model was the key that unlocked digital transformation.Grupo DEACERO, a…
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The fast-paced and ever-evolving nature of today's workplace requires organizations to adapt in order to thrive. While external changes can happen, the key to growth lies in…
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Business capabilities, often referred to as models or frameworks, are commonly described as a combination of:People Process Information Technology Capability models identify…
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This article helps organizations understand how two of APQC’s process excellence assets – the process lifecycle and the Seven Tenets of Process Management – work together to…
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For process management to be sustainable, each organization must define the lifecycle of its processes. By understanding and controlling a process lifecycle, an organization…
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Organizations with more mature process management programs are more likely to invest heavily in emerging technologies, APQC research finds. These companies tend to have more…
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Spending on digital tools and technology at many large organizations will target enhanced data management over the next 18 months, likely serving as a precursor in many cases…
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To increase the likelihood of success when implementing automation or other technologies, organizations should look to their process and performance management (PPM) teams…
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In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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During this session, Google discussed how Artificial Intelligence, driven by Generative AI, is becoming a board-level topic for many businesses, and how it is set to…
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Business transformation is an increasingly important capability for companies as they seek to stay competitive in a volatile, uncertain, complex, and ambiguous world. However…
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For a large global organization like BAE Systems, it is not always easy to unite pockets of excellence to become one company who shares the same way of working. In 2023, BAE…
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Transformation projects often bring a collision of different perspectives about the right approach to change. For example, is it better to start from a strategic top-down…
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This session showcased how PETRONAS leveraged business processes as a basis for organizational transformation by:Using APQC's Process Classification Framework® (PCF) as…