Business Capabilities and How They Relate to Processes

Published On:
June 07, 2024
Authored By:
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Business capabilities, often referred to as models or frameworks, are commonly described as a combination of:

  • People 
  • Process 
  • Information 
  • Technology 

Capability models identify and define assets needed on hand to do work, including processes, knowledge, information, tools, equipment, technology, resources, skills, competencies, and capacities. This article examines what a business capability is, how it differs from a process, and how it relates to process frameworks, including APQC’s Process Classification Framework (PCF)®.