Addressing Process Improvement & Transformation: Top-Down Strategic or Bottom-Up Data Driven Approaches

Transformation projects often bring a collision of different perspectives about the right approach to change. For example, is it better to start from a strategic top-down perspective and cascade down only on focused processes, or is it better to start with data insights directly from the system of record data? In this session, presenters discussed the means, ranging from the traditional to advanced AI techniques, to seamlessly connect top-down and bottom-up approaches supported by process frameworks, tools, and value accelerators.

Presenters reviewed real-world use cases that offered effective ways to implement transformation projects. These approaches help to link an organization’s strategic objectives, value drivers, key performance indicators, and process performance indicators.

This is a summary of the session; click here to access the presentation slides.