Getting Started with Performance Measurement

Published On:
December 11, 2012
Authored By:
APQC
Members-Only Content:

Dr. Mathias Kirchmer of Accenture served as a research champion for the Using Metrics that Drive Bottom Line Value Best Practices Study. In the following question and answer session, he discusses performance measurement, critical factors that are often overlooked, the connection to process management, and the future of metrics.

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Also found in Using Metrics that Drive Bottom Line Value (Collection)
Type:
Articles
Topics:
Process and Performance Management, Performance Measurement, Measurement, Measurement, Corporate Performance Measures
Industries:
Insurance, Petroleum/Oil/Gas

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