Using Metrics that Drive Bottom Line Value (Collection)

Published On:
October 9, 2012
Authored By:
APQC

Successful organizations understand that to thrive, they must identify key risks and opportunities. Measurement is one of the most effective tools to finding opportunities and threats, developing management strategies, and driving success. The Using Metrics that Drive Bottom Line Value Best Practices Report uncovers the leading practices and approaches associated with successful performance measurement systems. The study uncovered 20 best practices in four main areas: identifying actionable measures, ensuring effective measurement implementation through staff buy-in, analyzing metrics for proactive decision making, and refining measurement for changing business conditions.

This collection contains the report, a report overview, four case studies, and several best practices.