In our recent research on process automation, APQC found that business process management is potentially more important than ever before. Process management has many of the foundational skills to support organizations’ efforts in the digital age. However, the parallel sentiment on the need for change sparks several questions. Is there an actual need for change? What is driving the need to change and is it the same across industries? What capabilities need to be maintained and what new ones need to be developed?
This research collection includes articles, presentations, and case studies that explore the changing business environment’s impact on business process management and discuss the key skills and methodologies that will help process teams not only stay relevant but also provide additional value to the organization.