Customer Journey Maps: Driving End-User-Focused Improvement

Published On:

August 21, 2023

Authored By:

APQC

Public Content:

Customer journey maps are one technique organizations use to merge customer-centricity, data, and process to drive improvements. This infographic helps organizations better understand how organizations use customer journey maps and the challenges they struggle with during application.

Type:

Infographics

Topics:

Customer Satisfaction, Process and Performance Management, Process, Continuous Improvement

Tags:

Human-centric design

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