Process Management Paradigm Shift
Competencies in Lean, Six Sigma, or business process management are no longer enough for process teams to support their organizations’ needs. Accelerated changes in the business environment brought on by demands for agility, customer-centricity, and the adoption of advanced technologies mean process management risks losing its relevancy. In a survey on process and performance management priorities, we found that an overwhelming majority of process practitioners feel that to stay relevant process management needs to take a hard look at its capabilities. This article looks at the drivers of change within the process management discipline and the capabilities needed to address those drivers.