Productivity Reimagined

Often, in response to crises, organizations adopt an efficiency mindset and try to do the same work with less. History shows us that the urgency to reduce costs when in survival mode, frequently results in deep cuts to headcount with little attention paid to workflows or processes. These approaches are not sustainable long term and post crisis. Only so much can be cut before it starts harming the ability to function. This is a productivity issue, not an efficiency issue. Organizations must embrace and reimagine tried-and-true process approaches to increase productivity, and thus develop agility, resilience, and sustainability. The resources below will provide best practice and case examples to help with real-world application and results. 

Six Keys to Organizational Resiliency

In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. As part of APQC’s 2020 PPM Online Summit, APQC principal research leads Holly Lyke-Ho-Gland and Lauren Trees described six core capabilities necessary to enable organizational resiliency.

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Building Organizational Resilience

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Risk Management: A Core Capability for Organizational Resilience

In this article, you will learn about risk management: why it matters, the factors that prevent and enable it, and how organizations successfully lead and leverage it. 

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What Is a Learning Organization?

Drawing on expertise from scholars and practitioners, this article introduces the concept of the learning organization by giving an overview of the benefits of being a learning organization, what it means to be a learning organization and how to assess and improve learning organization capability.

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Communications: A Core Capability for Organizational Resilience

In this article, you will learn about communication: why it matters, the factors that prevent and enable it, and how organizations successfully lead and leverage this capability. 

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Building a Future Ready Workforce: The Value of AI-Driven Skills Profiles

This podcast focuses on one of the top challenges that organizations face today—ensuring they have the talent needed to deliver on business objectives in a fast-changing competitive environment. 

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Change Management: A Core Capability for Organizational Resilience

In this article, you will learn about change management: why it matters, the factors that prevent and enable it, and how organizations successfully lead and leverage it.

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Picking the Right Measures

Best-practice organizations know that choosing the right measures are critical step in generating meaningful insights and reports. A well-balanced set of measures provide actionable insights into an organization’s performance, help identify current challenges and opportunities, and align with the organization’s culture and strategic goals. 

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Innovation: A Core Capability for Organizational Resilience

In this article, you will learn about innovation: why it matters, the factors that enable and prevent it, and how organizations successfully cultivate and leverage it. 

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Evolving Practices in Enterprise Risk Management: Survey Report

In the fall of 2020 through spring of 2021, APQC partnered with Paul Walker, Ph.D., Schiro/Zurich Chair in Enterprise Risk Management at St. John’s University, as the subject matter expert leading this research project to understand current practices and tools for enterprise risk management (ERM) at organizations and how these practices are evolving in light of the pandemic.

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Flexibility: A Core Capability for Organizational Resilience

In this article, you will learn about organizational flexibility: why it matters, the factors that enable and prevent it, and how organizations successfully cultivate and leverage it. 

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Aligning Strategy and Productivity Through Better Measures

In this article you will find an easy to follow approach, full of activities to help get you on your way to picking measures that matter. Measures to inspire your team, drive performance, improve productivity and make a positive contribution to your organizational strategy. 

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Organizations might not have a standard methodology, dedicated change team, or communication strategy. They may even lack a single person who has ever heard the term “change management.” Still, change happens, and change gets managed. The problem is that without forethought and structure, change management is usually reactive, incomplete, and ineffective


Post-Pandemic Priorities

Strategic Workforce Planning: Survey Report

In the fourth quarter of 2020, APQC conducted a survey on workforce planning. This report summarizes and provides insights on the survey findings. Organizations can use this information to benchmark and improve their workforce planning processes.

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Talent Optimization Practices Report: Cross-Industry

This report provides a cross-industry perspective into talent optimization practices, including: talent strategy, talent supply chains, and buying versus building talent. 

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Automation and AI Are Changing the Knowledge Management Game

In this article, you will learn about the impact of automation and AI on today’s KM programs. The article draws on case examples from organizations recognized by APQC’s Excellence in Knowledge Management program.

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2021 Process and Performance Management Priorities and Challenges Survey Report

This report explores trends in process and performance management work and reveals the top five priorities and challenges in process management, organizational performance management, and more. It also explores current practices and needs in corporate culture and sustainability. 

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2021 Supply Chain Challenges and Priorities: Survey Report

In this survey report, learn the results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas of focus for 2021 supply chain management practitioners, as well as trends and changes coming in the next three years.

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When and How To Integrate Process, Knowledge, and Data Management

APQC conducted a roundtable discussion to further explore the benefits, tactics, and challenges of integrating process, knowledge, and data management. Participants shared examples of where they see integration occurring, common pain points and challenges for bringing the three areas together, and enablers that help drive integration.

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In just the past few years, machine learning and AI applications have matured significantly. Open source and off-the-shelf options are increasingly available and affordable. The most cutting-edge capabilities are not yet built into foundational KM platforms (or at least, not yet delivering great results in those platforms), but we’re not too far away.


Managing Remote and Hybrid Teams

Virtual Work Trends in the Finance Function

The COVID-19 pandemic forced most organizations to transition to remote work in 2020. Although this transition was abrupt, its impact will likely endure. This infographic reviews the virtual work trends of the finance function.

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How Lincoln Financial Grew Engagement in a Pandemic

During the COVID-19 pandemic, 99 percent of Lincoln Financial Group employees shifted to working from home. To sustain its mission, the organization implemented an enhanced employee listening strategy that communicates back to employees and makes meaningful improvements based on employee feedback.

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Pros and Cons of Monitoring Employees

In this infographic, get an overview of the potential benefits and known risks associated with electronically monitoring employee performance. Learn key practices to use when choosing to monitor employees and find out about alternative approaches.

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How Not to Be A Micromanager

Learn the signs of micromanagement and undermanagement. Find out how each affects employee performance and learn about a better approach to managing employees.

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How Virtual Work Impacts Finance Function Productivity & Performance

Remote and hybrid virtual work offers clear benefits in terms of reducing overhead costs and improving employees’ work/life balance. This infographic reviews the impact of virtual work on finance function productivity and performance.

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Finance 2021: Finance Function Trends, Priorities, and Challenges

The findings from this year’s survey illustrate the impacts of the pandemic as well as the countless ways in which finance had to adjust its processes, practices, and work environments in response. This white paper provides a summary of APQC’s findings from the survey.

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Instead of arming managers with more data, offer them actionable training on effective management of knowledge workers and virtual teams.


Collaborating Virtually

Encouraging Collaboration in the New Reality

Much of the tragedy and disruption of 2020 was caused not by the virus itself, but by people who were unwilling or unable to work together. Dr. Harlene Anderson and Dr. Carla O’Dell recommend using this moment as a time to pause, reflect, and learn. In a discussion with Mercy Harper, they shared tactical steps for encouraging collaboration in a post-COVID world.

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What Supply Chain Leaders Need to Know About Virtual Collaboration

In this article, you will learn about the current state of virtual collaboration, what it means for supply chain management, and five keys to leading more successful and sustainable virtual collaboration in 2021. 

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Gender Gaps in the Digital Workplace

This report provides insight into how men and women perceive virtual collaboration differently, including the tools they consider critical to communication and the perceived benefits and challenges of working virtually.

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Take Virtual Collaboration to the Next Level

In this webinar, APQC Principal Research Lead Lauren Trees reveals the biggest pain points around virtual collaboration along with practical recommendations to make the digital workplace less frustrating and more productive for everyone.

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Virtual Collaboration: Rules of the Road

This report provides insight into virtual collaboration trends and sentiment, including the biggest benefits and challenges employees are experiencing.

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KM for a More Virtual Workforce

This article summarizes a brainstorming discussion session that occurred as part of APQC’s 2020 KM Conversations webinar series. The discussion focused on KM’s role in virtual work, recommended collaboration tools, virtual KM engagement, and how communities of practice have fared during the pandemic.

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Ideas and Insights from a Year of Virtual Meetings with Miriam Brosseau and Carla O’Dell

In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman Carla O’Dell and Miriam Brosseau, principal at Tiny Windows Consulting, about ways to make virtual meetings more effective and engaging.

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