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2023 Predictions for Knowledge Management
An unexpected upshot of the chaotic 2020s is that more leaders see the connection between knowledge management and business success. Well-documented and accessible knowledge helps get new hires up to speed, develop and engage employees throughout their careers, and spur the innovation needed to…
What is Strong Change Management?
OMG you all listened. You really listened about the gap in change management, and I couldn’t be prouder. Organizations and employees have been through a lot over the past couple of years with no real signs of slowing down. Employees are exhausted and the transformation and new technology…
KM Makes Knowledge Workers More Productive and Less Stressed Out
Each November APQC is invited to speak at multiple “KNOWvember” events, and it’s a great opportunity to think about the issues most relevant and animating to knowledge management. This year I’m talking to member organizations about the relationship between KM and productivity, which has only…
No More Butts in Seats? Measuring Productivity in a Hybrid-Work Environment
Productivity is an enduring hot topic among macro-economics nerds and managers in charge of operations, quality, and improvement programs. But current trends—notably remote work, rapid turnover, and the controversy over “quiet quitting”—have gotten more people thinking about what productivity…
How Do You Implement A Supply Chain Control Tower?
As part of APQC’s annual research into priorities and challenges for the upcoming year, Marisa Brown conducts a global survey and interviews supply chain stakeholders from various industries and organizations. One of the people she spoke with this year, Stew Stremel, told her about an organization…
Increase the Impact of Change Efforts
Any change, even a change for the better, is always accompanied by drawbacks and discomforts. Arnold Bennet Change means something different to different people. Some find it an exhilarating challenge, others find it daunting, but most sit back quietly with a skeptical “wait and see”…
Small KM Teams Can Thrive with the Right Business Support
When business leaders tell me they want to pursue knowledge management, one of the first questions I ask is about staffing. You can’t make things happen with no one running the show. Focused attention is paramount: At the very least, one full-time person needs to be dedicated to developing the KM…
Quiet Quitting Is A Terrible Idea
Quiet quitting is real and it's a terrible idea. I am here to challenge the notion that finding balance in life comes from less effort in the workplace and a rise in the number of disengaged employees. Instead, we should raise a red flag and refuse to accept this insanity! We should be…
Improve M&A Integration with Upfront Process Efforts
Since early 2021 mergers & acquisition (M&A) deals have been on the rise. 2021 saw $5.1 trillion in M&A transactions. Though the price of these deals is also on the rise, the volume and size of the deals are expected to continue to increase in 2022. However, organizations continue…
The Most Critical KM Skills Are the Hardest to Teach
The knowledge management field has become increasingly professionalized in recent years, with more standardized job requirements and degree programs targeted at KM roles. But a lot of KM is about creative problem solving, relationship building, and trust—and there’s no step-by-step handbook to get…