How Airbnb Builds Trust, Engagement, and Community Through Peer-to-Peer Ratings
(Part Two of a three-part series on Chip Conley and Airbnb.) Building trust and engagement—something every KM and community manager should know how to do, right? It never goes away as a hot issue and continues to be one of the most-asked questions APQC gets from our customers. APQC has provided…