More than half of workers in the United States feel the need to develop skills. But, fewer than a quarter of U.S. workers feel that their employer is providing the kind of formal training that would help them develop their skills. These survey findings were released last week by consulting company…
Free lunch, on-site gym, relaxed dress, and complimentary massages—right? Recently, APQC was identified as a top place to work. Based on the results of our 2011 employee survey, Workplace Dynamics designated APQC as meeting their national standard for top workplaces. But what does this mean?…
Here are some of the newest additions to APQC's bookshelf. All are free to APQC members and available for purchase by everyone else. Business Excellence: Using Process Frameworks and Reference Models to Get Real Work Done Financial Management: Effectively Managing Risk Across the…
Last month, APQC published its newest KM report, Engagement and Participation for Knowledge Sharing and Collaboration. In the report, our research team outlines 17 best practices for engaging employees in KM and encouraging them to embrace KM tools and approaches. For me, the most fascinating…
In my last blog post I wrote about how HR shared service centers can be a powerful vehicle for perfecting HR operations—containing work force costs, speeding work force transactions, and delivering exceptional HR customer service. In this blog post, I want to talk about another strategy for…
At the start the year, I identified six priorities for HR. Among them was the imperative for HR to perfect its operations. In the article, Human Capital Management 2011, I wrote: HR will be expected to maintain the heightened levels of work force productivity and cost containment reached during…
Without proper change management, you can forget about moving your organization to process management. There is a reason change management is located at the heart of APQC's Seven Tenets of Process Management—number four of seven. All the other tenets, in a way, revolve around change management. The…
Now is the time for organizations to focus on executive performance. A recent survey of 1,800 executives conducted by global management consulting firm Booz & Company found: “The majority of executives in all industries indicate that their companies lack ‘coherence’: They struggle with…
With the impending retirement of the Baby Boomer generation, the need for transferring knowledge is a business imperative. A recent BusinessWeek article, Intelligence Lost: The Boomers Are Exiting, notes “The loss of business intelligence and corporate knowledge, especially in R&D-focused…
More than three-quarters of organizations responding to APQC’s Work Force Capabilities 2011 survey indicated that senior management/executive leadership skills are somewhat or very difficult for them to secure. Eighty-six percent of these organizations plan to address this and other talent…