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How Early Measurement Helps Build KM Momentum
Urging a new KM team to establish baseline measures is a little like begging a toddler to finish her broccoli before digging into the chocolate cookies. When KMers first set out, they are excited to start doing things. They want to build systems, connect people, and solve problems. They are less…
Holdup at the Suez Canal is Creating Big Problems for Supply Chain Sustainability
Three months into 2021, and we’ve got yet another unprecedented event: a massive ship is stuck in the Suez Canal. It’s the first time that’s happened in the canal’s 150-year history, and it’s already creating huge problems in terms of its: economic impact (goods can’t get to market with this…
What is The Goal of BPM Governance Models?
Think about how often, as a child, you asked your parents “why can’t this or that happen?” How often was the response, “because it is the rules.” Maybe that is why I like the governance tenet so much. Like so many, I need to know the boundaries of the sandbox that I am playing…
What 4 Factors Matter Most For Finished-Product First-Pass Quality?
After a year of severe disruption, manufacturing is on the rise again. For example, the Institute for Supply Management’s February 2021 Manufacturing ISM® Report on Business® noted that 16 of 18 manufacturing sectors saw growth in February, encompassing everything from electrical equipment and…
Turn Supply Chain Chaos into Reusable Knowledge
In my last blog post (Blockchain and RPA Leading Supply Chain Trends in 2021), I mentioned that chaos has made improvement efforts difficult in supply chain; in fact, it’s the number one obstacle to improving processes. Just a few months into 2021, it’s already clear that the changes won’t stop…
How Analytics Upskilling Helps Organizations Thrive
Employee development is the top approach that organizations use to address skills gaps and surpluses, as highlighted in APQC’s latest strategic workforce planning survey. The survey also revealed that upskilling is a top development approach for 53% of the more than 250 organizations surveyed.…
What Are the Top Most Challenging Issues Facing Human Resources for 2021?
Whether you are a newbie in human resources or a seasoned pro, we can all agree that 2021 is starting off like we are trapped in the extended version of Michael Jackson’s Thriller video. COVID fatigue, work/life balance issues, and frozen employee engagement programs are again top of mind for HR…
How The Pandemic Made People Love Supply Chains Again
The global pandemic exposed both the vulnerability and the importance of supply chains to business and the daily lives of consumers. With shortages from flour to shipping containers and toilet paper to freezers, consumers discovered what business has known all along: supply chains are essential.…
Unprecedented Freeze Shows Strategic Preparedness is Critical
A short two weeks ago—which feels like a lifetime ago—Texas was hit with another of those “unprecedented” events that have started to become commonplace since early 2020. The entire state was proverbially frozen in its tracks due to the worst winter storm since 2011. Millions had to find creative…
3 Ideas for Better Storytelling in Knowledge Management
Storytelling is the number-one way to get people to participate in knowledge management (KM). Most of the time, you can’t force people to “do KM”—and even when you can use requirements and performance goals to make KM a must-do, that’s usually not enough. KM teams need to find and promote stories…